There are a few things you can do to become our customer:
1) Give us a call to our sales office at (510) 489-4892
2) We will need your company information, and to know the type of
business you have.
3) If you are interested in requesting entrance to our
Products section of our site, we will need
to have you fill out the Password Request Form
and email us or fax it to us at (510) 489-4893. Once your request is
processed, and approved, we will either email you or call you with the required
information to enter the site.
You can place an order with various ways:
1) Call us during our business hours, between 9:00am-5:30pm PST,
and speak with our sales representatives.
2) Fax in a list of items you would like to order to (510)
489-4893. Make sure you include the item number with the correspondent
quantity requested. Also mention your company name, phone number and
contact name so our sales representative can follow up with your order.
3) You can also send us an email to
sales@oklightingusa.com
and make sure to include the same information as sending a fax.
We offer the following ways of payment:
1) Term Net 30 days is available upon credit approval. The minimum
order of $2,000 or more is required. You must provide at least three major trading
references and one banking reference. Additional information may be
required upon credit department request.
2) Credit Card may be used as a way of payment (ONLY for customer with Prepaid term). Customer must
fill out and sign our Credit Card Authorization Form so our accounting
department can process your credit card charge for your order. Any
customer without an authorization form will NOT be able to use a credit card for
payment.
3) Company check, personal check, or Cash is accepted for walk-in
customers. They must provide a copy of the Reseller's Permit.
4) You can send us a company check, or personal check. Upon
receiving your check, it will need to be cleared before we ship your order.
5) Money orders or wire transfers are also accepted.
We uses several trucking companies for shipping throughout
the United States. Our Rates depend on the State you are located, and the
location of your company or store. The number of pallets and the weight of
the order is used to determine the shipping rate.
For the most accurate rate for your order, please contact our sales
representative.
If you upon receiving your order you see damages on your boxes, make sure you
note them on the Deliver Receipt prior to signing. If you encounter
missing boxes, please note on the receipt slip "missing boxes" and the quantity
missing.
You also will need to contact your account executive immediately to report the
situation of your shipment. If the item is repairable, we can send you the proper tools
for you to repair the item. If the item is not repairable, we will need a
photograph of the damaged good so we can begin processing a claim for you.
No defective/missing items will be accepted if the claim is reported later than 30 days.
Please call us and talk to any of our sales representatives to request a catalog to be sent to you. We do charge $30 for the catalog, but is fully refundable after your first order with us. Our catalog contains our full line of products that we offer. We will also include a Price List together with the catalog.